How to Submit a Ticket to Hata

Modified on Tue, 6 Aug at 5:02 PM

  • Visit our website at www.hata.io and scroll to the bottom of the page. Under Explore, select [Help Centre]. You will be redirected to Hata's Customer Support Helpdesk page.


  • On Hata's Customer Support Helpdesk. Select [Submit a ticket]


  • Fill in the details of your ticket. Details for each field / section are described below:
    • Email Address - Input the email address you've registered with Hata. If you are not a Hata user, you may use any email address. Hata's Customer Support team will use this email to get in touch with you.
    • Type - Choose the category that best describes your issue or inquiry.
    • Description - Provide detailed information about your issue, request, or question and share relevant details.
    • Attachment (Optional) - You may attach any relevant supporting documents such as images, screenshots or official documents pertaining to your issue or inquiry. 
      • Note: Only pdf, jpg, png or tiff files are accepted.



  • Complete the CAPTCHA for verification.


  • Select [Submit] to complete your ticket submission and a Hata Customer Support associate will attend to your ticket and reply to your email as soon as possible.



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