How to Enable Two-Factor Authentication (2FA)

• Login to your Hata Account and click [Profile] - [Security] - [Two-Factor Authentication].

• If you are using an Apple device, select [Install from App Store]. If you are using an Android device, select [Install from Play Store].

• You will be redirected to another page where you can install the Google Authenticator. After you have installed the app, you can click [Next] to continue. 

• You will now see a QR code and a setup key on your screen.

  
  

• Open the Google Authenticator App and tap on the [+] button on the bottom right of your screen to scan the QR code. Then click [Next]. If you are unable to scan it, you can manually enter the setup key.

• Select [I’ve done this]. Input the 6-digit 2FA code you see on your Google Authenticator. 

• Congratulations! You have successfully set up your 2FA Google Authentication!

Frequently Asked Questions

1. What can I do if it shows binding failed?
   • Ensure that you have installed the Google Authenticator App.
   • Ensure that the time is synchronized between your mobile device and computer.
   • Ensure that the password and 2FA code you have entered is correct.
   • Ensure that the date and time settings on your mobile device are set to “automatic”.
2. I have lost access to my previous Google Authenticator App. How can I re-enable it?
   • If you have the 16-digit backup code generated when you first set up the Google Authenticator, you may enter that code into the Google Authenticator app and recover your account.
   • If you have not saved your 16-digit backup code and wish to reset your Google Authentication, please refer to [How to Reset Google Authentication] (link to url here: https://hata.io/en/help/faq/how-to-reset-google-authentication )
3. What do I do if it shows a 2FA error?
   • The time on your mobile device needs to be synchronized with the Google Authenticator App and synchronized with the time on your computer (from which you are attempting to log in).
   • Clear your browser cache and cookies
   • Use incognito mode on Google Chrome
   • Try to login with the Hata App instead.

If none of the above suggestions are working, try to reset the Google Authenticator. Please refer to "How to Reset Two-Factor Authentication on Hata" under Account Functions section in the FAQ.