Why is my MYR/USD withdrawal showing as 'Pending'?

Modified on Mon, 7 Jul at 4:48 PM

If you've recently made a Malaysian Ringgit (MYR) or USD withdrawal and see its status as 'Pending', don't worry! This is a standard part of our secure withdrawal process. This status indicates that your request has been successfully received by our system and is now in the queue for processing and approval.

How long does a withdrawal take?

Withdrawal times can vary depending on the currency and method used.

MYR Withdrawals: We work hard to ensure your funds are sent to you as quickly as possible. While most withdrawals are processed very quickly, it can take between 0 to 12 hours for the transaction to be fully completed and for the funds to be reflected in your bank account.
USD (SWIFT) Withdrawals: For USD withdrawals made via the SWIFT network, the processing time is longer. These transfers typically take 0-5 business days to be completed, as they involve international banking systems.

What causes withdrawal delays?

Several factors can influence the processing time of your withdrawal. As a regulated digital asset exchange, we prioritize the security of your funds, and some delays are a necessary part of ensuring this.

Common reasons for a 'Pending' status include:

Internal Compliance & Security Checks: We conduct thorough checks on transactions to safeguard your account and comply with regulatory requirements.
Bank Processing Times: While our systems can process many withdrawals outside of standard banking hours, some transactions may require manual processing. If an automated withdrawal encounters an error or fails, it may be delayed until our team can manually process it during business hours. This can affect requests made on weekends, public holidays, or late at night.
System Queues: During periods of high volume, your request will be placed in a queue and processed in the order it was received.

What happens next?

You don't need to take any action. Our team is working diligently to process your request. Once your withdrawal is successfully processed and sent to your bank, you will receive a confirmation email from us.

If your withdrawal has been pending for more than 12-24 hours, please feel free to contact our Customer Support team for further assistance.