How to Report Scams on Hata Support

You can easily report any scams or fraudulent activities by submitting a ticket to Hata's Helpdesk.

1. How do I report a scam?

Hata users may report a scam to Hata customer support by submitting a ticket to Hata's Helpdesk and enter a statement to explain your situation.

2. Under what circumstances can I report a scam?

You can report a scam through Hata Support in any of the following situations:

• A fake Hata representative is contacting you by phone, email, text message to request a transfer;
• A platform that claims to offer a high yield, high return and low risk requires you to deposit, but then denies your withdrawals;
• You deposited your funds to a platform that claims to help you profit from trading, but then denies your withdrawals unless you pay extremely high taxes or interests;
• Someone contacts you through your social media account and offers to help you invest, but disappears after receiving your transfer;
• Someone contacts you through a dating platform and offers to invest for you, but disappears after receiving your transfer;
• A fake bank representative contacts you and offers to help invest in cryptocurrency but disappears after receiving your transfer;
• A live streaming platform that claims to be partnering with Hata requires you to transfer money to an unknown account for a giveaway, but disappears after receiving your transfer;
• A fake customer support staff that pretends to help you verify (KYC) your Hata account or make a transfer and asks you to let them remotely control your computer, but your funds disappear after transfer was successfully made;
• You fall for a classic Ponzi scheme that requires you to invest and invite your friends to deposit on a fake third-party service platform. Your funds disappear after making the deposit.

3. How can I locate the funds that were scammed?

To quickly locate the scammed funds, you can find the withdrawal address or transaction ID. Please also include them in your email to us. 

4. Can I file a duplicate case?

Once a case is reported, the details cannot be modified. However, if you wish you add additional information about your case, you may reply to Hata’s customer support that contacted you.

5. Will I be notified of case investigation updates?

Yes, we will notify you of case investigation updates through email.

6. How can Hata help me?

Hata is not a law enforcement agency, but we will assist your local law enforcement investigations should they require any relevant evidence or information.

Apart from reporting your case to Hata, be sure to report it to your local police as soon as possible.