Frequently Asked Questions on Unsuccessful Withdrawals

• What is a "network address"? Why does the system tell me, “The address is not valid. Please confirm with the recipient."?

A cryptocurrency address is a unique identifier of letters and numbers of a cryptocurrency wallet. It can be used for sending and receiving cryptocurrency. It is an indicator of the location of a wallet on the blockchain network.

As an example, this is a Bitcoin address:

This is another example of an Ethereum address:

If the address you entered is incorrect, the system will display an error message, “invalid address”. Please check with your recipient to confirm the address and withdrawal network again.

Note: It is always recommended to always copy and paste the address or scan the QR code. DO NOT enter manually. If the address is incorrectly entered, you might lose your funds.

• What is a Memo/Tag? Why does it say “The memo is invalid?”

A “Memo” or “Tag” is an additional address feature necessary to identify a transaction recipient beyond a wallet address.

“The Memo is invalid” indicates that you have entered the memo incorrectly. Please confirm with the recipient to ensure your information is accurate.

Some of the examples of Memo:

Examples of Memo:

If a Memo is entered incorrectly, you might lose your funds.

• Why do I get a message that says, “network is busy”? 

If you get a message, “network is busy”, it might mean that the network is currently congested. You can try again later or select other networks to withdraw your assets.