If you made a mistake withdrawing to a wrong address, Hata is unable to locate the receiver of the funds or provide you any assistance as our system initiates the withdrawal process as soon as you click [Submit] after completing security verification.
How can I retrieve the funds withdrawn to a wrong address?
- If you have sent your funds/assets to an incorrect address by mistake and you know the owner of this address, please contact the owner directly to resolve the issue.
- If your funds/assets were sent to a wrong address on another platform, please contact the customer support of that platform for more assistance.
- If you forgot to write a Tag/Memo for withdrawal of assets, please contact the customer support team of that platform and provide them with your transaction ID of your withdrawal.
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