Why Did I Not Receive My DuitNow ID Withdrawal

DuitNow is a Malaysian national money transfer service that allows for real-time payments between registered bank accounts. 

On Hata, your account will be directly linked to your DuitNow ID that is based on your MyKad (NRIC) number. If you initiated a fiat withdrawal via DuitNow and have not received the funds in your bank account, listed below are several reasons why this error may have occurred.

Common issues faced by users:

• Processing Time: While DuitNow transactions are generally swift, some may take longer due to processing times or network issues.

• Bank Delays: Your bank might be facing delays in processing transactions. Check for any reports of issues or delays from your bank.

• Technical Problems: There might be technical issues either with the service used to perform the withdrawal or with your bank’s systems.

• Verification Issues: Additional verification or security checks may be required, causing a delay in the transaction.

If you do not believe that the issues above are the reason for your unarrived funds in your bank account, another extremely common issue faced by users is that they are unable to recall or are unsure of which bank account their DuitNow ID is linked to. 

How do I check which bank account my DuitNow ID has been linked to?

If you are unable to recall which bank account your DuitNow ID is linked to, you may view all your registrations at any one of your bank accounts even though the registration has been done on a different bank account. All available DuitNow IDs are listed in the DuitNow Maintenance Page which is commonly found under “Settings” in your Internet or Mobile Banking. There is a status on each DuitNow ID registration specifying the bank account linked to it.

Other relevant articles: 

How to Register a DuitNow ID?

In the instance that you have never registered for a DuitNow ID, you will be required to connect your DuitNow ID to a local bank of your choice. To perform a registration, you may log into your Internet or Mobile Banking, and link it to your DuitNow ID from there. For a detailed guide, you may view DuitNow's article on ‘How to Register DuitNow ID’. 

How to add DuitNow as a withdrawal method on Hata?

If you are a user on Hata and want to perform a fiat withdrawal via DuitNow for the first time, you will be required to add a DuitNow account in your Hata account. For a step-by-step guide, please refer to our article here on ‘How to Add DuitNow Account’. 

Summary

DuitNow is a widely-used and convenient method for withdrawing money across Malaysia. On Hata, users can easily withdraw Malaysian Ringgit (RM) directly to their DuitNow ID, which is linked to their NRIC number.