In your application. Under Explore, select [Help Centre]. You will be redirected to Hata's Customer Support Helpdesk page.
On Hata's Customer Support Helpdesk. Select the [headset icon] on the bottom right.
Alternatively, within the APP:
Click on Contact Support
Select the most suitable option that describes your problem
Fill in your [Name] and[ Email].
Fill in the details of your ticket. Details for each field / section are described below:
Description - Provide detailed information about your issue, request, or question and share relevant details.
Attachment (Optional) - You may attach any relevant supporting documents such as images, screenshots or official documents pertaining to your issue or inquiry.
Note: Only pdf, jpg, png or tiff files are accepted.
Next, a support ticket will be created for you, and an agent will review your issue.
Note: Different users will need to perform different verification requested by Hata’s customer service representative depending on the account status.