Impersonation Scams

Modified on Mon, 24 Mar at 1:06 PM

Introduction

Scammers can often impersonate Hata or recognised platforms/exchanges to deceive users into sending funds or sharing personal information. If you encounter a scam where individuals or platforms claim to be from Hata, it is important to report it immediately. This guide explains how to recognize impersonation scams and the steps to take in reporting them.

TLDR: If you have identified someone impersonating Hata to deceive users, report it immediately. Scammers create fake websites, social media accounts, and phishing emails to steal funds and information. Verify official communication channels, avoid unsolicited requests for funds, and report impersonation to us.

How to Identify an Impersonation Scam

Fraudsters may use various tactics to pose as Hata. Be cautious of the following:

Fake Websites – Scammers create websites that look like Hata but have slightly different URLs.
Phishing Emails – Emails pretending to be from Hata, asking for your login details, private keys, or funds.
Fake Social Media Accounts – Scammers may set up pages, groups or profiles impersonating Hata’s official channels.
Fraudulent Customer Support – Individuals claiming to be Hata support representatives may reach out via WhatsApp, Telegram, or other platforms.
Requests for Cryptocurrency Payments – Hata will never ask you to send cryptocurrency to a personal wallet or external address.

How to Report Impersonation of Hata

If you suspect someone is impersonating Hata, follow these steps:

1. Report to us

If you find a scam using Hata’s name, report it directly to us through:

Official Customer Support channel– Reach out to our Customer Support team via ticket https://support.hata.io/support/tickets/new
Provide Evidence – Share screenshots, email addresses, phone numbers, or website links used by the scammer.
Social Media Fraud – Report fake accounts on Facebook, Instagram, Twitter, or other platforms.

2. Report to Malaysian Authorities

If you have fallen victim to an impersonation scam, report it to the relevant authorities:

Bank Negara Malaysia (BNM) – https://www.bnm.gov.my
Securities Commission Malaysia (SC) – https://www.sc.com.my
Commercial Crime Investigation Department (CCID, PDRM) – Lodge a police report at your nearest police station or via CCID’s online platform.
Cyber999 (CyberSecurity Malaysia) – https://www.mycert.org.my

3. Report on Scam Awareness Platforms

Lowyat.NET Forum – A community forum where users report scams.
Facebook scam awareness groups – Many local groups share updates on ongoing scams.
Scamwatch.gov.my – A platform tracking fraudulent activities in Malaysia.

What to Do If You Suspect a Scam

Stop communication with the scammer immediately.
Do not send additional payments or provide more personal information.
Change your passwords and enable two-factor authentication (2FA) on affected accounts.
Monitor your accounts for suspicious activity and report unauthorized transactions.
File a police report and provide all evidence related to the scam.

Conclusion

Reporting impersonation scams helps protect yourself and others from financial loss. If you encounter fraudulent activities involving Hata’s name, report them immediately through the proper channels. Staying alert and informed is the best way to fight back against scammers.

Stay safe and vigilant!

Disclaimer

Hata is committed to protecting our customers from fraudulent activities. We’ll never contact you outside our app or platform to ask for your account details, ask you for payment, or push you to make transactions. If someone does this claiming to be us, it’s a scam - don’t trust it and report it right away. All our real messages come through official communication channels only.

We’re here to help, but we cannot promise to recover lost funds. You are responsible for keeping your information safe and conducting your due diligence on the people that you deal with. We are not liable for losses from scams or unauthorised actions conducted outside our platform.

If something seems fishy or out of place, stop talking to them, don’t pay them anything, and let us know through our app. You can also report it to authorities like the Securities Commission Malaysia or local law enforcement.